Edit Kernel/Modules/CustomerTicketZoom.pm
my $From = "$Self->{UserFirstname} $Self->{UserLastname}
<$Self->{UserEmail}>";
and the same in CustomerTicketMessage.m
CustomerTicketMessage.pm: my $From = "$Self->{UserFirstname}
$Self->{UserLastname} <$Self->{UserEmail}>";
On Wed, Dec 1, 2010 at 11:41 AM, Daniel Maher
<[email protected]<dma%[email protected]>
> wrote:
> On 12/01/2010 04:38 PM, Daniel Maher wrote:
>
>
>> I apologise for reviving such an old thread, but I am curious to know if
>> anybody has an answer for this question ?
>>
>> To summarize (again) : How can I hide the agent email addresses from
>> view in customer.pl ?
>>
>
> In « Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl », line 74 contains
> « $QData{"From","24"} ». When this is parsed, it contains the name of the
> agent, as well as their email address.
>
> Is there any way to prevent the email address from being part of this value
> ? Is there another key in QData that i could reference instead - one that
> doesn't contain the email address ?
>
>
> Thank you.
>
>
> --
> Daniel Maher <dma PLUS otrs AT witbe DOT net>
> "The Internet is completely over." -- Prince
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