You might add a Notification (Event) on the note being created. On Wed, Sep 8, 2010 at 2:30 PM, DM_Julio Angulo <[email protected]>wrote:
> hi, I want send a notice to be met before an escalation using to > GenericAgent, question: what the command go in the textarea? or is for some > other reason not send theemail. > > > > Thanks for your answer > > > > Julio > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
<<image003.jpg>>
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
