Hi Erik, Agents control via their own preferences on what events they receive notifications, and for what queues they are subscribed to notifications. Administrators can also modify these values under Admin > Users. Please look into this.
The Event based notifications Hugh described are very powerful (and available in 2.4 as well) but are not used for the regular "Hey, you have a new ticket" - type of notifications. Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden T: 071 8200 255 F: 071 8200 254 I: http://www.otrs.com OTRS maakt de helpdesk mobiel met de OTRS iPhone App - download gratis: http://www.otrs.com/en/products/iphone-app On Wed, Sep 15, 2010 at 1:46 PM, Erik van Ast <[email protected]> wrote: > Hi all, > > > > I have set up OTRS months ago and everything works really well, but I found > out that notification emails created by new tickets are only send to 1 > administrator and we have 2. So today I tried to set OTRS up in such a way > that those notifications are send to multiple addresses, but I can’t find > it. Can anyone help? Can I fill in multiple addresses somewhere or do I need > to configure it otherwise? I think the notifications come from the > en::Agent::NewTicket notification but I can’t find any email addresses > there… > > We use OTRS 2.4.7 on a OpenSuse 11.2 system en tickets are created both by > sending an email to the OTRS system or by creating it on the customers OTRS > website… > > Kind regards, > Erik > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
