Hi, Search for EscalationView in the SysConfig :-)
On 25.09.2010, at 23:16, Leonardo Certuche wrote: > Our customer would love to see Escalation Solution Time on his StatusView > instead of Age. I tried to insert it using the same variables that appear at > AgentTicketZoom.dtl (SolutionTimeHuman and SolutionTimeWorkingTime) but they > show nothing. Is there any way to show Escalation Solution Time on > AgentTicketOverviewSmall.dtl with human time? Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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