Hi there, I have to say that bug occurs only when using Internet Explorer (version 7)
With both Chrome and Firefox it works ... according to IT People here it is because of how ajax is handled by Explorer. You should do the refresh in a different way for Explorer than others browsers Hope it helps Yes the bug is already logged. Philippe -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: mardi, 12. octobre 2010 23:05 To: [email protected] Subject: otrs Digest, Vol 25, Issue 24 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Signature bug for email tickets when several signatures in the system (Martignier, Philippe) 2. possible error with the installer of ITSMServiceLevelManagement -2.1.1.opm (DM_Julio Angulo) 3. Move queues without being ticket owner? (Hugh Kelley) ---------------------------------------------------------------------- Message: 1 Date: Tue, 12 Oct 2010 15:35:03 +0200 From: "Martignier, Philippe" <[email protected]> Subject: [otrs] Signature bug for email tickets when several signatures in the system To: "'[email protected]'" <[email protected]> Message-ID: <6f31dc7ebc4465428db5706f309dbb13096b11a...@iccv101c.gms02.unicc.org> Content-Type: text/plain; charset="us-ascii" Hi there, I remark that point, if otrs has several signature, when doing a email ticket the first queue signature is automatically pasted. When we selected the from queue, the system does not refresh the signature. At the end the correct signature is send but it is not the one that was shown on the screen Anyone else remark this? Thanks Philippe Martignier Communications Division Customer Service Section Email : [email protected]<mailto:[email protected]> Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20101012/1f252063/attachment-0001.html> ------------------------------ Message: 2 Date: Tue, 12 Oct 2010 09:47:33 -0500 From: "DM_Julio Angulo" <[email protected]> Subject: [otrs] possible error with the installer of ITSMServiceLevelManagement -2.1.1.opm To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <0160518e5338c846b9e673c6a70d470501391...@serv-zorexch3.infocorp.local> Content-Type: text/plain; charset="us-ascii" Hi, when having problems related with the statistical reports, I decided to make an installation in clean and when installing the modulate ITSMServiceLevelManagement -2.1.1.opm, I have errors that I detail but below, as or to who I inform of these errors to solve the problem? Thanks for the help. SYSTEM LOGS ERROR [Tue Oct 12 09:24:41 2010][Notice][Kernel::System::Package::RepositoryGet] No such package ITSMServiceLevelManagement-2.1.1! [Tue Oct 12 09:24:51 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMConfigItem doesn't exists! [Tue Oct 12 09:24:51 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMConfigItem doesn't exists! [Tue Oct 12 09:24:51 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMConfigItem doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMConfigItem doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketFirstLevelSolutionRate doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketFirstLevelSolutionRate doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketFirstLevelSolutionRate doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketFirstLevelSolutionRate doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketFirstLevelSolutionRate doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketFirstLevelSolutionRate doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketFirstLevelSolutionRate doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketFirstLevelSolutionRate doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketFirstLevelSolutionRate doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketFirstLevelSolutionRate doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketSolutionTimeAverage doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketSolutionTimeAverage doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketSolutionTimeAverage doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketSolutionTimeAverage doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketSolutionTimeAverage doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketSolutionTimeAverage doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketSolutionTimeAverage doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketSolutionTimeAverage doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketSolutionTimeAverage doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMTicketSolutionTimeAverage doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMChangeManagement doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMChangeManagement doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMChangeManagementHistory doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMChangeManagementHistory doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMChangeManagementChangesIncidents doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMChangeManagementRfcRequester doesn't exists! [Tue Oct 12 09:24:52 2010][Error][Kernel::System::Stats::Import][2675] Import: Object ITSMChangeManagementChangesPerCIClasses doesn't exists! -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20101012/420d4439/attachment-0001.html> ------------------------------ Message: 3 Date: Tue, 12 Oct 2010 18:05:21 -0300 From: Hugh Kelley <[email protected]> Subject: [otrs] Move queues without being ticket owner? To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Is there a sysconfig option that would allow a manager to change ticket queues without being an owner (we don't use the responsible feature)? Currently we get this message from the AgentTicketMove module: "Sorry, you need to be the owner to do this action!" The scenario is this: Bob manages the server team, Fred is an engineer on Bob's team. The server team has two queues with different escalation criteria. These are called "break/fix" and "project". Bob is doing an open ticket review and notices that a ticket he has assigned to Fred is really more of long-term project than a break/fix event and is causing too many escalation alerts. He wants to move it to the project queue, preferably without having to take ownership from Fred and then reassign it. Of course, Bob and Fred have full permissions in both queues. Are there any easy ways to facilitate this? I looked at AgentTicketMove.pm and see the call to OwnerCheck(). I suppose I could add some sort of additional access checks before returning the error - but I'd rather use SysConfig. Hugh -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20101012/45af7c00/attachment.html> ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 25, Issue 24 ************************************ World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. 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