Hi,
When I compose a mail to a customer, I don't want to send a copy to the
PostMaster Mail Account. I search in Sysconfig and I find this option
"Ticket::Frontend::ComposeExcludeCcRecipients" in "Ticket ->
Frontend::Agent::Ticket::ViewCompose" but changing this option in Yes or
No don't change the bcc when OTRS compose a mail.
Where can I configure this option ?
Also I want a response without signature for a queue and a response with
signature for another queue.
I find the "ResponseFormat" in "Ticket ->
Frontend::Agent::Ticket::ViewCompose" but it's the same for all the
queues. So I can't delete the $QData{"Signature"}. I try to configure
the queues with no signature but a signature is required when I
configure a queue and a signature can't be empty.
How can I proceed ?
Thanks and regards
Claude
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