Thanks Nils, >Hi,
>your system is misconfigured. >1. your LDAP connection does not work But I am getting notifications for the new tickets. On running GenericAgent.pl, I am getting below error, but then after running it, I get notifications also. C:\inetpub\wwwroot\OTRS\bin>perl GenericAgent.pl ERROR: OTRS-GenericAgent-10 Perl: 5.10.1 OS: MSWin32 Time: Wed Oct 13 10:48:32 2 010 Message: First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSe curityContext error, data 52e, vece Traceback (2664): Module: Kernel::System::CustomerUser::LDAP::new (v1.53) Line: 151 Module: Kernel::System::CustomerUser::new (v1.55) Line: 105 Module: Kernel::System::Ticket::new (v1.416.2.5) Line: 136 Module: GenericAgent.pl (v1.59) Line: 88 Job: 'move Escalated tickets from 1st Level::404 Service Desk Claye_test to 2nd: :WFR' Job: 'move Escalated tickets from 1st Level::404 Service Desk Hannover to 2nd::W DE' Job: 'send escalation notifications' - Use module (Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue) for Ticket (2010041410000054/1081). - Use module (Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue) for Ticket (2010012610000037/178). > 2. status ?pending? is a statustype ?pending reminder?, but in your system it is of statustype ?pending auto? Where you saw its ?pending auto? ?? What to do ? Also just for the information, want to inform you that my system is installed in Windows. And we have disabled SLA and escalation feature. Thanks again..... Pradumna Maheshwari Tata Consultancy Services Cell:- +919930333734 Mailto: [email protected] Website: http://www.tcs.com ____________________________________________ Experience certainty. IT Services Business Solutions Outsourcing ____________________________________________ From: Pradumna Maheshwari/TVM/TCS To: [email protected], [email protected] Date: 10/13/2010 12:08 PM Subject: Error on running PendingJob.pl Hello, My Agents are not getting pending tickets notification ? When Agent raises a ticket, in the field 'Next ticket state: ' only three states are coming i.e. 'Open', 'Closed' and 'Pending' . While running PendingJobs.pl, I am getting following error - C:\inetpub\wwwroot\OTRS\bin>perl PendingJobs.pl ERROR: OTRS-PendingJobs-10 Perl: 5.10.1 OS: MSWin32 Time: Wed Oct 13 08:36:55 20 10 Message: First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSe curityContext error, data 52e, vece Traceback (3420): Module: Kernel::System::CustomerUser::LDAP::new (v1.53) Line: 151 Module: Kernel::System::CustomerUser::new (v1.55) Line: 105 Module: Kernel::System::Ticket::new (v1.416.2.5) Line: 136 Module: PendingJobs.pl (v1.43) Line: 58 PendingJobs.pl <Revision 1.43> - check pending tickets Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ ERROR: No Ticket::StateAfterPending found for 'pending' in Kernel/Config.pm! ERROR: No Ticket::StateAfterPending found for 'pending' in Kernel/Config.pm! ERROR: No Ticket::StateAfterPending found for 'pending' in Kernel/Config.pm! Kindly tell me solution for the same. Thanks a lot in advance. Pradumna Maheshwari =====-----=====-----===== Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you
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