On 10/16/10 9:01 AM, "Nils Leideck - ITSM" <[email protected]> wrote:
> All I can say is that 10000 tickets should not be the problem to create, it is
> just one ticket per 8.5 seconds.
> You should of consider if the ticket is closed with 4 or 5 actions or if there
> is a high traffic in terms of customer contacts for a single ticket.
10000 tickets a day is certainly achievable.... But....
>
> 1000 Agents, well Š AFIAK we have such systems, but I am not sure if there is
> one running on a single box - might depend on the definition of ³a single
> box².
Unless you are planning to acquire mainframe class hardware (and by
mainframe, I mean the traditional IBM type), you are unlikely to support
1000 users on one box, and regardless of what software you choose, you would
be foolish to try -- too big a possibility of hardware failure taking out
what sounds like your primary call center (at least with those ticket
volumes). You should plan on at least 4 machines (2 for the ticketing app,
2 for the database) and plan on clustering them for high-availability, using
a smart load balancer for the ticketing app so that an agent remains on the
same system unless there is a system failure.
Now if you do have a mainframe system, let's talk off list. OTRS runs very
well there. 8-)
-- db
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