Hi, On Sun, Oct 17, 2010 at 02:01:03AM +1300, Nils Leideck - ITSM wrote:
> For details about features to compare it with other systems, I would > suggest to contact [email protected]. Why? Wouldn't it be a much better idea to discuss the pro's and con's on a public mailing list? I'm considering both OTRS and RT and there are, besides functional details and maybe performance (something I didn't compare in detail) a few other differences at another level. A pro for OTRS is the user interface. It seems that this is much better designed (I'm looking at the 3.x beta versions) than RT, that still looks not very good (although it has been improved during the time). A pro for RT is that there is a large community and that it seems to be a better choice if you want to use it (only) as Open Source software (so, without a commercial support contract, but using "the community" as support medium). A pro for OTRS is that the initial setup is easier and that there is more documentation, at least up to a certain basic level. For me, this brought me to the conclusion that I probably will start using OTRS for certain purposes now, as I want something up and running quite soon. In the next 6-12 months, I want to evaluate it and maybe look into more detail into RT, considering the option to move to RT at some point. Just my EUR 0.02... -- -- Jos Vos <[email protected]> -- X/OS Experts in Open Systems BV | Phone: +31 20 6938364 -- Amsterdam, The Netherlands | Fax: +31 20 6948204 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
