Hi José, This function is magically changing the value of FreeText1 from just text into a hyper link with the given URL. Just setup as third party ticket number field, the number is a link pointing to the webpage of the other system.
Example normal: FreeKey1 : FreeText1 Bug number: arij54321 Example with link: FreeKey1 : FreeText1 Bug number: http://my-other-sytem.com/search/arij54321 On 18.10.2010, at 16:11, José Luis wrote: > I wonder what the function of TicketFreeText1:: Link in the SysConfig, I'm > working with FreeTexts and I need them the most benefit from this feature. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
