On 10/28/2010 09:52 AM, Steve Clark wrote:
Hello,
anyone tried to upgrade from 2.4.7 to 2.4.9 with ITSM installed.
I got the following:
1:otrs warning:
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl.rpmnew
warning:
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl.rpmnew
In doing a diff between the files it looks like ITSM changed these
files and now the upgrade didn't work correctly???
I cp the *.dtl.rpmnew to the corresponding .dtl then reinstalled the
ITSM modules that said needed to be re-installed.
Was this the correct procedure?
Thanks,
--
Stephen Clark
*NetWolves*
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: [email protected]
http://www.netwolves.com
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