Hi Stephen, These files are modified by installing ITSM; which means they're different than in the original RPM. The upgrade worked perfectly!
You copied them back to the original location, then re-installed ITSM (which in turn overwrites the files); those steps were superfluous. -- Mike On Thu, Oct 28, 2010 at 4:18 PM, Steve Clark <[email protected]> wrote: > On 10/28/2010 09:52 AM, Steve Clark wrote: > > Hello, > > anyone tried to upgrade from 2.4.7 to 2.4.9 with ITSM installed. > > I got the following: > 1:otrs warning: > /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl created as > /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl.rpmnew > warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl created > as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl.rpmnew > warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl > created as > /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl.rpmnew > warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl created > as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl.rpmnew > warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl created > as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl.rpmnew > warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl > created as > /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl.rpmnew > warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl > created as > /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl.rpmnew > warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl > created as > /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl.rpmnew > > In doing a diff between the files it looks like ITSM changed these files and > now the upgrade didn't work correctly??? > > I cp the *.dtl.rpmnew to the corresponding .dtl then reinstalled the ITSM > modules that said needed to be re-installed. > Was this the correct procedure? > > Thanks, > > -- > Stephen Clark > NetWolves > Sr. Software Engineer III > Phone: 813-579-3200 > Fax: 813-882-0209 > Email: [email protected] > http://www.netwolves.com > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
