On Wed, Nov 10, 2010 at 07:28:18PM +0100, GARDAIS Ionel wrote: > I think I'm missing something with company tickets and customer ids. > > Here is the setup : > - hand-defined company from the web interface with CustomerID set to > "Tech'Advantage" > - Customer data pulled from AD with the following mapping : > [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ], > [ 'UserCustomerIDs', 'CustomerIDs', 'company', 1, 0, 'var', '', 0 ], > - AD's "company" field filled with "Tech'Advantage". > > I confirm that when browsing over the clients list, the "CustomerID" field > contains their email addess and the "CustomerIDs" field contains > "Tech'Advantage". > > Then, as an agent, I created two test tickets for two customers with > different "CustomerID" but same "CustomersIDs".
This is not the way it works. See http://doc.otrs.org/3.0/en/html/x2224.html for an explanation (you have to add a field to DB etc.). I'm using this feature and it works. Customer_ID of user A can be for example "COMPANY_X" and Customer_ids can then be "COMPANY_Y;COMPANY_Z;" and then user A can also see tickets of COMPANY_Y and COMPANY_Z. Assign a company name to customer_id, do not use indivudual e-mail addresses (although you could, but then it becomes unmanageable). Not sure if it is a good idea to use strings with quotes etc. as customer_id, as you suggest, but that's a question of testing. -- -- -- Jos Vos <[email protected]> -- X/OS Experts in Open Systems BV | Phone: +31 20 6938364 -- Amsterdam, The Netherlands | Fax: +31 20 6948204 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
