Hi,
I think I'm missing something with company tickets and customer ids.
Here is the setup :
- hand-defined company from the web interface with CustomerID set to
"Tech'Advantage"
- Customer data pulled from AD with the following mapping :
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ],
[ 'UserCustomerIDs', 'CustomerIDs', 'company', 1, 0, 'var', '', 0 ],
- AD's "company" field filled with "Tech'Advantage".
I confirm that when browsing over the clients list, the "CustomerID" field
contains their email addess and the "CustomerIDs" field contains
"Tech'Advantage".
Then, as an agent, I created two test tickets for two customers with different
"CustomerID" but same "CustomersIDs".
Unfortunately, when browsing the "Company tickets" through the customer
interface, it still displays only current customer tickets, not the other
created for it's colleague.
Am I missing something ?
Thanks,
Ionel
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