Hi Erik, You should check that /opt/otrs/var/httpd/htdoc belongs to the user apache run on.
There is a script /opt/otrs/bin/otrs.SetPermissions.pl with the correct parameters for --web-user and --web-group to help you. Ionel Le 23 nov. 2010 à 16:05, Erik van Ast a écrit : > Hi Michiel, > > Thank you for your reply! > Below I have copied our Apache error log if the last couple of minutes. The > errors were generated because I pressed F5 in my browser with the login > screen displayed. Seems like some permissions have not been set up correctly. > With which script can I set those settings right? And with what other script > can I recreate the files and folders in /opt/otrs/var/httpd? > > ERROR: OTRS-CGI-50 Perl: 5.10.0 OS: linux Time: Tue Nov 23 15:49:18 2010 > > Message: Can't create directory > '/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache/': Permission denied > > Traceback (25179): > Module: Kernel::System::Loader::MinifyFiles (v1.16) Line: 127 > Module: Kernel::Output::HTML::LayoutLoader::_HandleCSSList (v1.35) Line: 595 > Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentCSSCalls > (v1.35) Line: 111 > Module: Kernel::Output::HTML::Layout::Login (v1.334) Line: 943 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.57) Line: 603 > Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 48 > Module: (eval) (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31 > > ERROR: OTRS-CGI-50 Perl: 5.10.0 OS: linux Time: Tue Nov 23 15:49:18 2010 > > Message: Can't create directory > '/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache/': Permission denied > > Traceback (25179): > Module: Kernel::System::Loader::MinifyFiles (v1.16) Line: 127 > Module: Kernel::Output::HTML::LayoutLoader::_HandleCSSList (v1.35) Line: 595 > Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentCSSCalls > (v1.35) Line: 144 > Module: Kernel::Output::HTML::Layout::Login (v1.334) Line: 943 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.57) Line: 603 > Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 48 > Module: (eval) (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31 > > ERROR: OTRS-CGI-50 Perl: 5.10.0 OS: linux Time: Tue Nov 23 15:49:18 2010 > > Message: Can't create directory > '/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache/': Permission denied > > Traceback (25179): > Module: Kernel::System::Loader::MinifyFiles (v1.16) Line: 127 > Module: Kernel::Output::HTML::LayoutLoader::_HandleCSSList (v1.35) Line: 595 > Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentCSSCalls > (v1.35) Line: 177 > Module: Kernel::Output::HTML::Layout::Login (v1.334) Line: 943 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.57) Line: 603 > Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 48 > Module: (eval) (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31 > > ERROR: OTRS-CGI-50 Perl: 5.10.0 OS: linux Time: Tue Nov 23 15:49:18 2010 > > Message: Can't create directory '/opt/otrs/var/httpd/htdocs/js/js-cache/': > Permission denied > > Traceback (25179): > Module: Kernel::System::Loader::MinifyFiles (v1.16) Line: 127 > Module: Kernel::Output::HTML::LayoutLoader::_HandleJSList (v1.35) Line: 637 > Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentJSCalls > (v1.35) Line: 282 > Module: Kernel::Output::HTML::Layout::Login (v1.334) Line: 944 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.57) Line: 603 > Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 48 > Module: (eval) (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31 > > ERROR: OTRS-CGI-50 Perl: 5.10.0 OS: linux Time: Tue Nov 23 15:49:18 2010 > > Message: Can't create directory '/opt/otrs/var/httpd/htdocs/js/js-cache/': > Permission denied > > Traceback (25179): > Module: Kernel::System::Loader::MinifyFiles (v1.16) Line: 127 > Module: Kernel::Output::HTML::LayoutLoader::_HandleJSList (v1.35) Line: 637 > Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentJSCalls > (v1.35) Line: 300 > Module: Kernel::Output::HTML::Layout::Login (v1.334) Line: 944 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.57) Line: 603 > Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 48 > Module: (eval) (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31 > > [Tue Nov 23 15:49:18 2010] [error] [client 192.168.1.125] File does not > exist: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache, referer: > http://opensuseotrs.suzo.int/otrs/index.pl? > [Tue Nov 23 15:49:18 2010] [error] [client 192.168.1.125] File does not > exist: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache, referer: > http://opensuseotrs.suzo.int/otrs/index.pl? > [Tue Nov 23 15:49:18 2010] [error] [client 192.168.1.125] File does not > exist: /opt/otrs/var/httpd/htdocs/js/js-cache, referer: > http://opensuseotrs.suzo.int/otrs/index.pl? > > Message: 6 > Date: Tue, 23 Nov 2010 15:32:43 +0100 > From: Michiel Beijen <[email protected]> > Subject: Re: [otrs] The browser you are using is too old. OTRS runs > with a huge lists of > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: > <[email protected]> > Content-Type: text/plain; charset=UTF-8 > > Hi Erik, > > it could be that the javascript/css loader mechanism fails on you. > Please run bin/otrs.RebuildConfig.pl and carefully check error > messages in your Apache error log, if any. > > -- > Mike > > Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, > > Erik > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
