If your remote database is unicode, add this to your mapping.
SourceCharset => 'utf-8',
DestCharset => 'utf-8',
Actually, I'm not quite sure if DBD::Sybase would also return Unicode,
you might want to experiment with trying either 'utf-8' and
'iso-8859-1' as values for SourceCharset.
--
Mike
On Tue, Nov 30, 2010 at 8:46 AM, Boniforti Flavio <[email protected]> wrote:
> Hello everybody.
>
> I'll be starting from the latest problem I'm encountering, which is as
> follows: when I do a search in my Customer Database, I get the correct
> number of records, but they print out as blank/empty lines (look here:
> http://tinyurl.com/2cx44r2 ).
>
> Here the background and the setup:
>
> Debian Sid - OTRS 2.4.9
>
> I have my customers already stored in an MSSQL db (SQL Express 2005 on
> Windows 2003 Server), therefore I tried to connect that db to my OTRS
> installation. I seem to have managed it using FreeTDS, because I can
> connect to MSSQL by hand with tsql.
>
> My Config.pm for my CustomerDB looks like this:
>
> # CustomerUser
> # (customer user database backend and settings)
> $Self->{CustomerUser} = {
> Name => 'Database clienti',
> Module => 'Kernel::System::CustomerUser::DB',
> Params => {
> # if you want to use an external database, add the
> # required settings
> DSN => 'DBI:Sybase:',
> DSN =>
> 'DBI:Sybase:server=sqlexpress;database=Piramide_Informatica',
> User => 'sa',
> Password => 'password',
> Type => 'mssql',
> Table => 'v_customer',
> Attribute => {},
> },
>
> # customer uniq id
> CustomerKey => 'CUST_ID',
>
> # customer #
> CustomerID => 'CUST_ID',
> # CustomerValid => 'valid_id',
> CustomerUserListFields => [ 'COMPANY', 'LASTNAME', 'FIRSTNAME',
> 'EMAIL' ],
>
> # CustomerUserListFields => ['login', 'first_name', 'last_name',
> 'customer_id', 'email' ],
> CustomerUserSearchFields => [ 'COMPANY', 'LASTNAME',
> 'FIRSTNAME' ],
> CustomerUserSearchPrefix => '*',
> CustomerUserSearchSuffix => '*',
> CustomerUserSearchListLimit => 50,
> CustomerUserPostMasterSearchFields => ['EMAIL'],
> CustomerUserNameFields => [ 'COMPANY', 'LASTNAME',
> 'FIRSTNAME' ],
> CustomerUserEmailUniqCheck => 1,
>
> Map => [
>
> # note: Login, Email and CustomerID needed!
> # var, frontend, storage, shown (1=always,2=lite), required,
> storage-type, http-link, readonly, http-link-target
> # [ 'UserSalutation', 'Salutation', 'salutation', 1, 0,
> 'var', '', 0 ],
> [ 'UserFirstname', 'Firstname', 'COMPANY', 1, 1, 'var',
> '', 0 ],
> [ 'UserLastname', 'Lastname', 'LASTNAME', 1, 1, 'var',
> '', 0 ],
> [ 'UserEmail', 'Email', 'EMAIL', 1, 1, 'var',
> '', 0 ],
>
> # [ 'UserEmail', 'Email', 'email', 1, 1,
> 'var',
> '$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data
> {"TicketID"}&ArticleID=$Data{"ArticleID"}', 0 ],
> [ 'UserCustomerID', 'CustomerID', 'CUST_ID', 0, 1, 'var',
> '', 0 ],
>
> # [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0,
> 'var', '', 0 ],
> # [ 'UserPhone', 'Phone', 'phone', 1, 0,
> 'var', '', 0 ],
> # [ 'UserFax', 'Fax', 'fax', 1, 0,
> 'var', '', 0 ],
> # [ 'UserMobile', 'Mobile', 'mobile', 1, 0,
> 'var', '', 0 ],
> # [ 'UserStreet', 'Street', 'street', 1, 0,
> 'var', '', 0 ],
> # [ 'UserZip', 'Zip', 'zip', 1, 0,
> 'var', '', 0 ],
> # [ 'UserCity', 'City', 'city', 1, 0,
> 'var', '', 0 ],
> # [ 'UserCountry', 'Country', 'country', 1, 0,
> 'var', '', 0 ],
> # [ 'UserComment', 'Comment', 'comments', 1, 0,
> 'var', '', 0 ],
> # [ 'ValidID', 'Valid', 'valid_id', 0, 1,
> 'int', '', 0 ],
> ],
>
> };
>
> My question now is: why does it happen, that my output is *blank* when I
> seek for customers? While googling around, I came across references
> talking about "charset conversion", so I did my search on my dbs:
>
> Using "sp_helpsort" on my MSSQL db, I get:
>
> Server default collation
> Latin1-General, case-insensitive, accent-sensitive,
> kanatype-insensitive, width-insensitive
> (1 row affected)
> (return status = 0)
>
> >From Linux, when connecting via tsql, I get:
>
> r...@ticket:~# tsql -S sqlexpress -U sa
> locale is "it_CH.UTF-8"
> locale charset is "UTF-8"
>
> Therefore I was thinking about some kind of "charset mismatch".
>
> Is anybody out there who can help?
> Thanks in advance!
>
> Flavio Boniforti
>
> PIRAMIDE INFORMATICA SAGL
> Via Ballerini 21
> 6600 Locarno
> Switzerland
> Phone: +41 91 751 68 81
> Fax: +41 91 751 69 14
> URL: http://www.piramide.ch
> E-mail: [email protected]
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