> >On Dec 7, 2010, at 1:59 AM, Aron Rotteveel wrote: > > > >> Thanks for the reply, although my German is not spectacular. > >>Considering the problems and path OTRS is currently taking I'll > probably > >>reconsider switching support solutions again. It is just way too much > >>hassle. A product should just work without taking so much time to > >>configure.
Too much hassle -- compared to what? Work for whom, or for what? I doubt your process is like mine, and I don't intend to engineer a business around the peculiarities of a support tool. I guess I'd be interested in what you think it *should* do instead of what it does. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
