Boon Yam wrote :
If I have select a wrong name at “From” column of phone ticket and the
ticket is created and closed, how to change the “From” ?
Hi,
you can change the customer via the customer screen, regardless if the
ticket is closed or not (Action=AgentTicketCustomer).
But if you mean the from field in article 1 of each ticket and not the
customer field in general then this isn't changeable later because this
would change the documentation of the ticket (like changing a log file).
Regards
Alexander
--
radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile
and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal
Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag
Phone +49 202 2489 1123, Fax +49 202 2489 941123
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