Hi During at Phone Ticket creation time, I have selected a wrong "From" and this ticket is created, so just wondering any way to rectify this problem.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Alexander Halle Sent: Wednesday, December 08, 2010 2:55 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] changing "From" at phone ticket Boon Yam wrote : > If I have select a wrong name at "From" column of phone ticket and the > ticket is created and closed, how to change the "From" ? Hi, you can change the customer via the customer screen, regardless if the ticket is closed or not (Action=AgentTicketCustomer). But if you mean the from field in article 1 of each ticket and not the customer field in general then this isn't changeable later because this would change the documentation of the ticket (like changing a log file). Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
