Hi Björn, I believe that your problem might be caused by modified files. RPM will not update DTL files which were locally modified. In that case, it will store the new file as $File.rpmnew. Of course, this will break the system. Can you check if any .rpmnew or any other additional files are present in /opt/otrs after the initial rpm upgrade?
Regards, mg Am 08.12.10 09:50, schrieb bjoern wahl: > Workaround: > > - rpm -U /tmp/otrs-3.....rpm > - cat scripts/DBUpdate-to-3.0.mysql.sql | mysql -p -f -u root otrs > - scripts/DBUpdate-to-3.0.pl > - cat scripts/DBUpdate-to-3.0-post.mysql.sql | mysql -p -f -u root otrs > - bin/otrs.RebuildConfig.pl > - bin/otrs.DeleteCache.pl > - mysqldump -u username -ppassword database_name > FILE.sql > > Now uninstall all otrs, del the folder /opt/otrs/. > > - rpm -i /tmp/otrs-3....rpm > - mysql -u username -ppassword database_name < FILE.sql > > WORKED! > > But its not a real solution ....we`ll wait until otrs.3.1 if there do > not come up any heavy impacts.... > > bjoern > > Mit freundlichen Grüßen > > __________________________________ > > Björn Wahl > Leiter EDV-Abteilung > Betriebswirt Fachrichtung Wirtschaftsinformatik > > > St.-Marien Hospital Borken GmbH > Am Boltenhof 7 - D-46325 Borken > Telefon: +49 (0) 2861 97 - 1125 > Telefax: +49 (0) 2861 97 - 5 1122 > [email protected] > www.hospital-borken.de >>>> Martin Gruner 08.12.10 9.24 Uhr >>> > Hi Björn and Aron, > > this seems to be caused by JavaScript errors. Can you please post > a) your Kernel/Config/ZZZAuto.pm > b) the generated HTML code of your Dashboard > > Btw, we improved the UPGRADING instructions file, the improvements will > be in the next release of OTRS, 3.0.4. Please see > http://source.otrs.org/viewvc.cgi/otrs/UPGRADING?view=markup and check > if there is anything that might apply to you. > > Regards, mg > > Am 07.12.10 10:45, schrieb bjoern wahl: >> We have also a lot of pain with the move to 3.0.3. >> >> http://forums.otrs.org/viewtopic.php?f=35&t=6831 >> >> I did not manage to solve the problem by now. >> If you have any solution please mail. >> >> Mit freundlichen Grüßen >> >> __________________________________ >> >> Björn Wahl >> Leiter EDV-Abteilung >> Betriebswirt Fachrichtung Wirtschaftsinformatik >> >> >> St.-Marien Hospital Borken GmbH >> Am Boltenhof 7 - D-46325 Borken >> Telefon: +49 (0) 2861 97 - 1125 >> Telefax: +49 (0) 2861 97 - 5 1122 >> [email protected] >> www.hospital-borken.de >>>>> Aron Rotteveel 07.12.10 10.42 Uhr >>> >> Hi, >> >> I have just *tried* upgrading from 2.4.9 to 3.0.3 but found it to be a >> great >> pain. I have manually plowed through the database and ZZZAuto.pm to >> change >> our default theme to 'Standard' again to make the basics work, but > after >> that it seems that I am left with a completely unusable installation. >> >> I can not click anything except for the tickets in the dashboard view. >> When >> I get in the ticket screen, I can no longer click *anything*. Not the >> menus, >> not the ticket/conversation options, nothing. My bet is this is caused >> by >> overusage of JavaScript and not providing a fallback. If this is the >> case, >> this should really be re-thought. The interface does not really feel >> that >> intuitive compared to 2.x and the use of JavaScript I have seen so far >> does >> not really improve it, especially if it is the cause for errors like >> these. >> >> I have tested this in Google Chrome, Firefox 3.6 and IE8. None of them >> work. >> My Firebug console shows the following JavaScript error in the ticket >> detail >> screen: printStackTrace is not defined (/js/Core.App.jsm, line 42) >> >> I have this can be fixed soon. >> >> -- >> Best regards / Met vriendelijke groet, >> >> Aron Rotteveel >> >> Registergericht : Amtsgericht Coesfeld >> Registernummer : HR B 4914 >> Vertretungsberechtigter Geschäftsführer: Dipl.-Kfm. Christoph Bröcker >> Umsatzsteuer-Identifikationsnummer gem 27 a Umsatzsteuergesetz: DE >> 307/5937/0049 >> Aufsichtsrat: Herr Hubert Vennemann (Vorsitzender) >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann Steigern Sie Ihre Effizienz um 30% - mit OTRS Help Desk 3.0: http://www.otrs.com/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
