>From Björns reply off-list, this was indeed the problem. If you do modify files locally, carefully check after the upgrade for *.rpmnew files. These must be moved over the original files for OTRS to be able to work correctly.
Please refer to http://doc.otrs.org/3.0/en/html/c2580.html to see why you do not need and should not modify *.dtl files that come with OTRS, even if you want to make changes to your system. Regards, mg Am 08.12.10 10:36, schrieb Martin Gruner: > Hi Björn, > > I believe that your problem might be caused by modified files. RPM will > not update DTL files which were locally modified. In that case, it will > store the new file as $File.rpmnew. Of course, this will break the > system. Can you check if any .rpmnew or any other additional files are > present in /opt/otrs after the initial rpm upgrade? > > Regards, mg > > > > Am 08.12.10 09:50, schrieb bjoern wahl: >> Workaround: >> >> - rpm -U /tmp/otrs-3.....rpm >> - cat scripts/DBUpdate-to-3.0.mysql.sql | mysql -p -f -u root otrs >> - scripts/DBUpdate-to-3.0.pl >> - cat scripts/DBUpdate-to-3.0-post.mysql.sql | mysql -p -f -u root otrs >> - bin/otrs.RebuildConfig.pl >> - bin/otrs.DeleteCache.pl >> - mysqldump -u username -ppassword database_name > FILE.sql >> >> Now uninstall all otrs, del the folder /opt/otrs/. >> >> - rpm -i /tmp/otrs-3....rpm >> - mysql -u username -ppassword database_name < FILE.sql >> >> WORKED! >> >> But its not a real solution ....we`ll wait until otrs.3.1 if there do >> not come up any heavy impacts.... >> >> bjoern >> >> Mit freundlichen Grüßen >> >> __________________________________ >> >> Björn Wahl >> Leiter EDV-Abteilung >> Betriebswirt Fachrichtung Wirtschaftsinformatik >> >> >> St.-Marien Hospital Borken GmbH >> Am Boltenhof 7 - D-46325 Borken >> Telefon: +49 (0) 2861 97 - 1125 >> Telefax: +49 (0) 2861 97 - 5 1122 >> [email protected] >> www.hospital-borken.de >>>>> Martin Gruner 08.12.10 9.24 Uhr >>> >> Hi Björn and Aron, >> >> this seems to be caused by JavaScript errors. Can you please post >> a) your Kernel/Config/ZZZAuto.pm >> b) the generated HTML code of your Dashboard >> >> Btw, we improved the UPGRADING instructions file, the improvements will >> be in the next release of OTRS, 3.0.4. Please see >> http://source.otrs.org/viewvc.cgi/otrs/UPGRADING?view=markup and check >> if there is anything that might apply to you. >> >> Regards, mg >> >> Am 07.12.10 10:45, schrieb bjoern wahl: >>> We have also a lot of pain with the move to 3.0.3. >>> >>> http://forums.otrs.org/viewtopic.php?f=35&t=6831 >>> >>> I did not manage to solve the problem by now. >>> If you have any solution please mail. >>> >>> Mit freundlichen Grüßen >>> >>> __________________________________ >>> >>> Björn Wahl >>> Leiter EDV-Abteilung >>> Betriebswirt Fachrichtung Wirtschaftsinformatik >>> >>> >>> St.-Marien Hospital Borken GmbH >>> Am Boltenhof 7 - D-46325 Borken >>> Telefon: +49 (0) 2861 97 - 1125 >>> Telefax: +49 (0) 2861 97 - 5 1122 >>> [email protected] >>> www.hospital-borken.de >>>>>> Aron Rotteveel 07.12.10 10.42 Uhr >>> >>> Hi, >>> >>> I have just *tried* upgrading from 2.4.9 to 3.0.3 but found it to be a >>> great >>> pain. I have manually plowed through the database and ZZZAuto.pm to >>> change >>> our default theme to 'Standard' again to make the basics work, but >> after >>> that it seems that I am left with a completely unusable installation. >>> >>> I can not click anything except for the tickets in the dashboard view. >>> When >>> I get in the ticket screen, I can no longer click *anything*. Not the >>> menus, >>> not the ticket/conversation options, nothing. My bet is this is caused >>> by >>> overusage of JavaScript and not providing a fallback. If this is the >>> case, >>> this should really be re-thought. The interface does not really feel >>> that >>> intuitive compared to 2.x and the use of JavaScript I have seen so far >>> does >>> not really improve it, especially if it is the cause for errors like >>> these. >>> >>> I have tested this in Google Chrome, Firefox 3.6 and IE8. None of them >>> work. >>> My Firebug console shows the following JavaScript error in the ticket >>> detail >>> screen: printStackTrace is not defined (/js/Core.App.jsm, line 42) >>> >>> I have this can be fixed soon. >>> >>> -- >>> Best regards / Met vriendelijke groet, >>> >>> Aron Rotteveel >>> >>> Registergericht : Amtsgericht Coesfeld >>> Registernummer : HR B 4914 >>> Vertretungsberechtigter Geschäftsführer: Dipl.-Kfm. Christoph Bröcker >>> Umsatzsteuer-Identifikationsnummer gem 27 a Umsatzsteuergesetz: DE >>> 307/5937/0049 >>> Aufsichtsrat: Herr Hubert Vennemann (Vorsitzender) >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann Steigern Sie Ihre Effizienz um 30% - mit OTRS Help Desk 3.0: http://www.otrs.com/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
