Hi Yuan, Admin -> Postmaster Mail Account -> Select your account -> Under "Type" select "POP3S". That final "S" means SSL.
Other than that, look at the logs on your pop3 server to see if you can identify the problem there. Lars From: [email protected] [mailto:[email protected]] On Behalf Of Yuan Yudistira Sent: Tuesday, December 14, 2010 10:55 AM To: [email protected] Subject: [otrs] Error Fetch Email * Edit post<http://forums.otrs.org/posting.php?mode=edit&f=81&p=28000> * Delete post<http://forums.otrs.org/posting.php?mode=delete&f=81&p=28000> * Report this post<http://forums.otrs.org/report.php?f=81&p=28000> * Reply with quote<http://forums.otrs.org/posting.php?mode=quote&f=81&p=28000> Error Fetch Email<http://forums.otrs.org/viewtopic.php?f=81&t=7113#p28000> [cid:[email protected]]<http://forums.otrs.org/viewtopic.php?p=28000#p28000>by yuanyudistira<http://forums.otrs.org/memberlist.php?mode=viewprofile&u=5372> » 14 Dec 2010, 16:35 Hi Finally I got otrs installed successfully. But I get error from cron : <http://forums.otrs.org/viewtopic.php?f=81&t=7113> ERROR: OTRS-PostMasterMailbox.pl-10 Perl: 5.10.0 OS: linux Time: Tue Dec 14 16:20:02 2010 Message: POP3: Auth for user support/mail2.investor.co.id<http://mail2.investor.co.id> failed! Traceback (6240): Module: Kernel::System::MailAccount:OP3::Fetch (v1.8) Line: 128 Module: Kernel::System::MailAccount::MailAccountFetch (v1.16) Line: 386 Module: main::Fetch (v1.3) Line: 180 Module: /opt/otrs/bin/otrs.PostMasterMailbox.pl<http://otrs.PostMasterMailbox.pl> (v1.3) Line: 93 I am very sure that I put username and password correctly. I test check email using default webmail, it works, why otrs failed to fetch email? what other settings should I check? My POP3 email require SSL with port no. 995 is this problems? OTRS check pop3 using 110? where to check and change it? Yuan ------------
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