Bump ----- Original Message ----- From: "Jefferson Davis" <[email protected]> To: "User questions and discussions about OTRS." <[email protected]> Sent: Tuesday, December 14, 2010 4:11:15 PM Subject: Re: [otrs] Cannot edit reponses, users, groups after upgrade to 3.0.2
More: Went back and redid all the upgrade steps. Still cannot edit responses, linkages between groups and agents, for example. Error logs show this: GET /otrs/index.pl?Action=AdminAutoResponse;Subaction=Change;ID=1 HTTP/1.1" 403 306 I'm stumped. About ready to go back to 2.4.7 ----- Original Message ----- From: "Jefferson Davis" <[email protected]> To: "User questions and discussions about OTRS." <[email protected]> Sent: Monday, December 13, 2010 2:25:56 PM Subject: Re: [otrs] Cannot edit reponses, users, groups after upgrade to 3.0.2 Well, no joy. Even disabled mod_security temporarily for otrs. Anyone? ----- Original Message ----- From: "Jefferson Davis" <[email protected]> To: "User questions and discussions about OTRS." <[email protected]> Sent: Monday, December 13, 2010 2:08:17 PM Subject: Re: [otrs] Cannot edit reponses, users, groups after upgrade to 3.0.2 Ah. The problem SEEMS to be mod_security... Can anyone clue me in as to how to configure OTRS/mod_security to not fight each other? [Mon Dec 13 14:04:12 2010] [error] [client 10.101.1.94] ModSecurity: Unable to retrieve collection (name "ip", key "10.101.1.94"). Use SecDataDir to define data directory first. [hostname "support.standard.k12.ca.us"] [uri "/otrs/index.pl"] [unique_id "4lpw2n8AAAEAAHbUQewAAAAC"] ----- Original Message ----- From: "Jefferson Davis" <[email protected]> To: "User questions and discussions about OTRS." <[email protected]> Sent: Monday, December 13, 2010 1:23:25 PM Subject: Re: [otrs] Cannot edit reponses, users, groups after upgrade to 3.0.2 I should also note the error message: You don't have permission to access /otrs/index.pl on this server additionally, accessing via https. It only affects certain bits of functionality, other stuff works fine. ----- Original Message ----- From: "Jefferson Davis" <[email protected]> To: "User questions and discussions about OTRS.org" <[email protected]> Sent: Monday, December 13, 2010 10:50:41 AM Subject: [otrs] Cannot edit reponses, users, groups after upgrade to 3.0.2 I've re-run the permissions script to no avail... And really odd that I can create new items but cannot edit them. Any ideas where I should direct my efforts? -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us
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