What logs are saying this? SysLog? what about apache logs? On Thu, Dec 16, 2010 at 5:24 PM, Jefferson Davis <[email protected]>wrote:
> > More: Went back and redid all the upgrade steps. Still cannot edit > responses, linkages between groups and agents, for example. > > Error logs show this: > > GET /otrs/index.pl?Action=AdminAutoResponse;Subaction=Change;ID=1HTTP/1.1" > * 403 306* > > *From: *"Jefferson Davis" <[email protected]> > *To: *"User questions and discussions about OTRS." <[email protected]> > *Sent: *Monday, December 13, 2010 2:25:56 PM > *Subject: *Re: [otrs] Cannot edit reponses, users, groups after upgrade to > 3.0.2 > > Well, no joy. Even disabled mod_security temporarily for otrs. > > Anyone? > > ------------------------------ > *From: *"Jefferson Davis" <[email protected]> > *To: *"User questions and discussions about OTRS." <[email protected]> > *Sent: *Monday, December 13, 2010 2:08:17 PM > *Subject: *Re: [otrs] Cannot edit reponses, users, groups after upgrade to > 3.0.2 > > Ah. The problem SEEMS to be mod_security... > > Can anyone clue me in as to how to configure OTRS/mod_security to not fight > each other? > > [Mon Dec 13 14:04:12 2010] [error] [client 10.101.1.94] ModSecurity: Unable > to retrieve collection (name "ip", key "10.101.1.94"). Use SecDataDir to > define data directory first. [hostname "support.standard.k12.ca.us"] [uri > "/otrs/index.pl"] [unique_id "4lpw2n8AAAEAAHbUQewAAAAC"] > > ------------------------------ > *From: *"Jefferson Davis" <[email protected]> > *To: *"User questions and discussions about OTRS." <[email protected]> > *Sent: *Monday, December 13, 2010 1:23:25 PM > *Subject: *Re: [otrs] Cannot edit reponses, users, groups after upgrade to > 3.0.2 > > I should also note the error message: > > You don't have permission to access /otrs/index.pl on this server > > additionally, accessing via https. > > It only affects certain bits of functionality, other stuff works fine. > > ------------------------------ > *From: *"Jefferson Davis" <[email protected]> > *To: *"User questions and discussions about OTRS.org" <[email protected]> > *Sent: *Monday, December 13, 2010 10:50:41 AM > *Subject: *[otrs] Cannot edit reponses, users, groups after upgrade to > 3.0.2 > > I've re-run the permissions script to no avail... And really odd that I > can create new items but cannot edit them. > > Any ideas where I should direct my efforts? > > -- > > > Jefferson K Davis > Technology and Information Systems Manager > Standard School District > 1200 North Chester Ave > Bakersfield, CA 93308 > 661.392.2110 ext 120 (office) > 661.392.0681 (fax) > http://district.standard.k12.ca.us > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > -- > > > Jefferson K Davis > Technology and Information Systems Manager > Standard School District > 1200 North Chester Ave > Bakersfield, CA 93308 > 661.392.2110 ext 120 (office) > 661.392.0681 (fax) > http://district.standard.k12.ca.us > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > -- > > > Jefferson K Davis > Technology and Information Systems Manager > Standard School District > 1200 North Chester Ave > Bakersfield, CA 93308 > 661.392.2110 ext 120 (office) > 661.392.0681 (fax) > http://district.standard.k12.ca.us > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > -- > > > Jefferson K Davis > Technology and Information Systems Manager > Standard School District > 1200 North Chester Ave > Bakersfield, CA 93308 > 661.392.2110 ext 120 (office) > 661.392.0681 (fax) > http://district.standard.k12.ca.us > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > -- > > > Jefferson K Davis > Technology and Information Systems Manager > Standard School District > 1200 North Chester Ave > Bakersfield, CA 93308 > 661.392.2110 ext 120 (office) > 661.392.0681 (fax) > http://district.standard.k12.ca.us > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > -- > > > Jefferson K Davis > Technology and Information Systems Manager > Standard School District > 1200 North Chester Ave > Bakersfield, CA 93308 > 661.392.2110 ext 120 (office) > 661.392.0681 (fax) > http://district.standard.k12.ca.us > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > -- > > > Jefferson K Davis > Technology and Information Systems Manager > Standard School District > 1200 North Chester Ave > Bakersfield, CA 93308 > 661.392.2110 ext 120 (office) > 661.392.0681 (fax) > http://district.standard.k12.ca.us > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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