Oh ok. I tried to activate Customer Auth LDAP
I think settings is correct, but I go to http://suppport.localdomain/otrs/customer.pl i got blank screen I get this error messages in linux messages log : Dec 16 18:27:28 www OTRS-CGI-10[10823]: [Error][Kernel::System::CustomerAuth::new][Line:102]: [Thu Dec 16 18:27:28 2010] LDAP.pm: Can't locate Net/LDAP.pm in @INC (@INC contains: ../../ /opt/lampp/Custom /opt/lampp/Kernel/cpan-lib /opt/lampp /opt/lampp/bin/../../Kernel/cpan-lib /opt/lampp/bin/../.. /opt/lampp/lib/perl5/5.10.1/i686-linux /opt/lampp/lib/perl5/5.10.1 /opt/lampp/lib/perl5/site_perl/5.10.1/i686-linux /opt/lampp/lib/perl5/site_perl/5.10.1 . /opt/lampp/bin/../.. /opt/lampp/bin/../../Kernel/cpan-lib) at ../..//Kernel/System/CustomerAuth/LDAP.pm line 17. [Thu Dec 16 18:27:28 2010] LDAP.pm: BEGIN failed--compilation aborted at ../..//Kernel/System/CustomerAuth/LDAP.pm line 17. Dec 16 18:27:28 www OTRS-CGI-10[10823]: [Error][Kernel::System::CustomerAuth::new][Line:102]: Can't load backend module Kernel::System::CustomerAuth::LDAP! I search www:~ # find /opt -name "LDAP.pm" /opt/lampp/bin/Kernel2/System/CustomerAuth/LDAP.pm /opt/lampp/bin/Kernel2/System/CustomerUser/LDAP.pm /opt/lampp/bin/Kernel2/System/Auth/Sync/LDAP.pm /opt/lampp/bin/Kernel2/System/Auth/LDAP.pm /opt/lampp/System/CustomerAuth/LDAP.pm /opt/lampp/System/CustomerUser/LDAP.pm /opt/lampp/System/Auth/Sync/LDAP.pm /opt/lampp/System/Auth/LDAP.pm /opt/lampp/Kernel/System/CustomerAuth/LDAP.pm /opt/lampp/Kernel/System/CustomerUser/LDAP.pm /opt/lampp/Kernel/System/Auth/Sync/LDAP.pm /opt/lampp/Kernel/System/Auth/LDAP.pm /opt/otrs/Kernel/System/CustomerAuth/LDAP.pm /opt/otrs/Kernel/System/CustomerUser/LDAP.pm /opt/otrs/Kernel/System/Auth/Sync/LDAP. There is no NET/LDAP.pm I used this command to install PERL Module Net::LDAP perl -MCPAN -e shell install Net::LDAP and success .. what other things should I check? YY ------------ On Thu, Dec 16, 2010 at 5:19 PM, Lars Jørgensen <[email protected]> wrote: > > Hi Yuan, > > Yes, it's possible. > > This is probably the most asked question about OTRS. So look through the mail > archives and look at the documentation. Look for "Active Directory" and > "LDAP". > > > Lars > ________________________________ > From: [email protected] [mailto:[email protected]] On Behalf Of Yuan > Yudistira > Sent: Thursday, December 16, 2010 9:40 AM > To: User questions and discussions about OTRS. > Subject: [otrs] Connect To Domain Controller? > > Is it possible to connect OTRS to DC? > so I don't have to add user/customer manually ........ > > I can see that it can use LDAP, > > Anyone have implement and document how to connect OTRS to DC? > > Thank you very much > > > Yuan > ------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
