Hi Ralf, Thanks for noticing this and filing a bug report.
It's fixed now: see http://bugs.otrs.org/show_bug.cgi?id=6596 for instructions on how to patch your current system. -- Mike On Wed, Dec 22, 2010 at 8:54 AM, Ralf Hildebrandt <[email protected]> wrote: > * Lars Jørgensen <[email protected]>: >> Hi Ralf, >> >> Sounds very odd. My first guess is the the Kernel/Config/Files/ZZZAuto.pm >> did not upgrade correctly from 2.4 to 3.0. You could try and rename the file >> to something else, that will make OTRS use out-of-the-box default. Then try >> and see if OTRS behaves as intended. > > I can check that > >> Another option is that somebody tampered with the possible ticket states >> (Admin -> State), thus confusing OTRS. > > No, that would be me and I didn't do a thang :) > > -- > Ralf Hildebrandt > Geschäftsbereich IT | Abteilung Netzwerk > Charité - Universitätsmedizin Berlin > Campus Benjamin Franklin > Hindenburgdamm 30 | D-12203 Berlin > Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 > [email protected] | http://www.charite.de > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
