hey MV i tried to download package manager but no success i not sure the type of stat we want to generate can be done by dynamicaly or staticaly if dynamicaly possible which i beleive can be done i just want know which feild does it .
I just want to show number of ticket got escalated in a queue. i want total numbers shrikant On Fri, Dec 24, 2010 at 2:02 PM, Marco Vannini <[email protected]>wrote: > Hi S, > > There is a good tool named otrs-manager (tokaware.com) that we were > promised to have a release 0.6 a long time ago but the old one (0.54) does > some of the stats that you need. > > PS: does enyone knows if people at tokaware still exists or has news on > them ? > > MV > > On Fri, Dec 24, 2010 at 6:28 AM, shrikant k <[email protected]>wrote: > >> hello all, >> >> I am facing some problem in generation of stats as my >> boss want to show the performance in stats. I wanted to generate a stat >> which shows numbwer of tickets in each queue,number of ticket closed in >> each queue,number of ticket escalated in each queue, >> and number of ticket crossed the solution time in each queue >> >> looks similar like this >> >> total number of tickets | closed |escalated | number of >> tickets expired solution time >> queue1 >> queue2 >> queue3 >> >> >> any help in generating such kind of stats >> >> thanks & Regards >> shrikant >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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