Hi, I develop a ticket template package for OTRS 3.0.x in my free time as I have similar needs. But currently there are some minor layout issues and the body is not updated when RichText is in use... I can create some screenshots of the current implementation if you want.
I'll publish the package GPL licensed when I fixed the issues... - Renée On 07.01.2011 08:34, Lars Jørgensen wrote: > Hi, > > Many of our helpdesk issues are the same few requests repeated lots of times. > A forgotten password, a full mailbox, a jammed printer and so on. Sometimes > agents don't create tickets for these, because the work involved is greater > than the solving of the actual problem. > > Is there a way to make templates or something like that for those kind of > tickets? Predefined text where the agent only has to supply little (if any) > information? > > > Lars > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de
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