In the meantime :-) http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/
Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 07.01.2011, at 09:35, Renée Bäcker wrote: > Hi, > > I develop a ticket template package for OTRS 3.0.x in my free time as I have > similar needs. But currently there are some minor layout issues and the body > is not updated when RichText is in use... I can create some screenshots of > the current implementation if you want. > > I'll publish the package GPL licensed when I fixed the issues... > > - Renée > > On 07.01.2011 08:34, Lars Jørgensen wrote: >> >> Hi, >> >> Many of our helpdesk issues are the same few requests repeated lots of >> times. A forgotten password, a full mailbox, a jammed printer and so on. >> Sometimes agents don't create tickets for these, because the work involved >> is greater than the solving of the actual problem. >> >> Is there a way to make templates or something like that for those kind of >> tickets? Predefined text where the agent only has to supply little (if any) >> information? >> >> >> Lars >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > -- > Perl-Magazin: http://perl-magazin.de > Perl-Nachrichten: http://perl-nachrichten.de > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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