[Moving the thread back to the group] Pradumna, any one (or all) of those Perl interpreter errors could cause a 500 error at the server level. I'd start with the most recent first.
Hugh On Wed, Jan 12, 2011 at 8:31 AM, Pradumna Maheshwari < [email protected]> wrote: > > Hello Hugh, > > How r u...? > > As you said, I checked log files for both OTRS and Perl. > > There are few files in Perl logs like ‘PerlEx-Err-001'......‘PerlEx-Err-005' > having few errors. > > - Terminating on signal SIGTERM(15) > - [Mon Nov 15 09:50:26 2010] -e: Odd number of elements in anonymous > hash at C:/inetpub/wwwroot/OTRS/bin/cgi-bin/../../Kernel/Config.pm line > 223. > - C:/inetpub/wwwroot/OTRS/bin/cgi-bin/../../Kernel/Config.pm line 223. > ERROR: Can't write C:/inetpub/wwwroot/OTRS/var/log/otrs.log.error: > Permission denied > > > - ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: MSWin32 [Thu Jan 6 09:52:08 > 2011] index.pl: Use of uninitialized value $Param{"OP"} in substitution > (s///) at > C:/inetpub/wwwroot/OTRS/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line > 1178, <DATA> line 275. > > > - [Thu Dec 2 09:41:05 > 2010][Error][Kernel::System::CustomerUser::LDAP::new][151] First bind > failed! Unexpected EOF > > > > I searched a lot, but was not successful to know why am I getting '500 > internal server error'..? > > It seems problem in LDAP connection or some network problem...? > > > If you get any thing on this, please let me know..... > > Thanks a lot..... > > Pradumna Maheshwari > Tata Consultancy Services > Cell:- +919930333734 > Mailto: [email protected] > Website: http://www.tcs.com > ____________________________________________ > Experience certainty. IT Services > Business Solutions > Outsourcing > ____________________________________________ > > > > *Re: [otrs] OTRS system giving 500 internal server error* > *Hugh Kelley * to: Pradumna Maheshwari > 12/23/2010 07:08 PM > > > > ------------------------------ > > > > No, I do not know why you are receiving that error. > > I suggest you check the OTRS log and the Perl interpreter log. You > can usually find the hint you need in one of those. > > Hugh > > On 12/23/10, Pradumna Maheshwari <[email protected]> wrote: > > Hello Hugh, > > > > Thanks a lot for your reply.... > > > > But can you please tell me why am I getting '500 internal server error' > > error ? > > > > And after restarting the IIS server, its all fine. Is it some cache > problem > > or performance issue ? > > > > > > > > > > Thanks and Regards- > > > > > > > > Pradumna Maheshwari > > Tata Consultancy Services > > Cell:- +919930333734 > > Mailto: [email protected] > > > > > > > > -----Forwarded by Pradumna Maheshwari/MUM/TCS on 12/23/2010 05:36PM ----- > > > >> To: [email protected], [email protected] > >> From: Pradumna Maheshwari/MUM/TCS > >> Date: 12/22/2010 07:43PM > >> Subject: OTRS system giving 500 internal server error > >> > >> > >> > >> > >> Hello all.... > >> > >> I have a problem that, sometimes OTRS system suddenly gets down, giving > >> "500 internal server error" error. > >> > >> For this, I simply restart IIS server and then it starts again. I am > using > >> IIS7. > >> > >> What could be the possible reasons? > >> > >> Also tell me which module I should use for OTRS in IIS under 'Handler > >> Mapping'- CGImodule or ISAPIModule ? Currently I am using ISAPI. > >> > >> Thanks a lot for your response... > >> > >> Regards- > >> > >> Pradumna Maheshwari > > > > > > =====-----=====-----===== > > Notice: The information contained in this e-mail > > message and/or attachments to it may contain > > confidential or privileged information. If you are > > not the intended recipient, any dissemination, use, > > review, distribution, printing or copying of the > > information contained in this e-mail message > > and/or attachments to it are strictly prohibited. If > > you have received this communication in error, > > please notify us by reply e-mail or telephone and > > immediately and permanently delete the message > > and any attachments. Thank you > > > > > > > > =====-----=====-----===== > Notice: The information contained in this e-mail > message and/or attachments to it may contain > confidential or privileged information. If you are > not the intended recipient, any dissemination, use, > review, distribution, printing or copying of the > information contained in this e-mail message > and/or attachments to it are strictly prohibited. If > you have received this communication in error, > please notify us by reply e-mail or telephone and > immediately and permanently delete the message > and any attachments. Thank you > > >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
