Thanks for the hint Steve. Will try tomorrow. SH
On Tue, Jan 18, 2011 at 5:30 PM, Steve Durbin <[email protected]> wrote: > Just installing otrs 3.0.5 into our test system, and found that this error > occurs in a number of modules where they’ve not been upgraded yet. Changing > the keyword to BuildSelection will work around some of them, and at least > allow you to logon. > > > > One big issue is if you had AgentTicketSearchProfile on, then you can’t > logon because of the error and you also get a corrupt menu when you do. > > > > If you can, switch this *off* before starting the upgrade. If you’ve already > got stuck for this, then this workaround worked for us: > > > > 1. Stop service > > 2. Edit Kernel/Config/Files/ZZZAuto.pm and remove the lines: > > > > $Self->{'Frontend::NavBarModule'}->{'1-Ticket::TicketSearchProfile'} = { > > 'Block' => 'ItemSearchProfile', > > 'Description' => 'Search-Template', > > 'MaxWidth' => '40', > > 'Module' => 'Kernel::Output::HTML::NavBarTicketSearchProfile', > > 'Name' => 'Search-Template' > > }; > > > > 3. Restart the service. > > > > This allows you to get in and upgrade the various modules. Note that the > template search is now a built-in option on all searches. > > > > Hope this is helpful, > > -- > Steve Durbin > Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni > Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr > Tel/Rhif ffon: 01656 642113 > Mob/ffon symudol: 07976 271559 > Fax/Ffacs: 01656 642125 > Web/We: http://www.bridgend.gov.uk > > > > ________________________________ > E-mail may be automatically logged, monitored and/or recorded for legal > purposes. > Please do not print this email unless absolutely necessary. > E-bost yn cael ei logio, ei monitro a/neu ei chofnodi yn awtomatig am > resymau cyfreithiol > Peidiwch ag argraffu’r neges e-bost hon oni bai fod hynny’n gwbl > angenrheidiol. > > ________________________________________________________________________ > This e-mail and any attachments transmitted with it represents the > views of the individual(s) who sent them and should not be regarded > as the official view of Bridgend County Borough Council. The contents > are confidential and intended solely for the use of the addressee. If > you have received it in error, please inform the system administrator > on (+44) 01656 642111. > > This e-mail and any attachments have been scanned with 'MessageLabs SkyScan' > - http://www.messagelabs.com/ > > ________________________________________________________________________ > Mae'r e-bost hwn ac unrhyw atodiadau a drosglwyddir gydag ef yn cynrychioli > safbwyntiau'r unigolyn a'i anfonodd (unigolion a'u hanfonodd) ac ni ddylid > eu hystyried fel safbwynt swyddogol Cyngor Bwrdeistref Sirol Pen-y-bont ar > Ogwr. Mae'r cynnwys yn gyfrinachol ac wedi'i fwriadu ar gyfer y sawl y'i > cyfeiriwyd ato yn unig. Os ydych wedi ei dderbyn mewn camgymeriad, rhowch > wybod i weinyddwr y system ar (+44) 01656 642111. > > Mae'r e-bost hwn ac unrhyw atodiadau wedi cael eu sganio gyda 'MessageLabs > SkyScan' - http://www.messagelabs.com/ > ________________________________________________________________________ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
