Worked a treat, thanks.
On Wed, Jan 19, 2011 at 10:35 PM, Stuart Hall <[email protected]> wrote: > Thanks for the hint Steve. Will try tomorrow. > > SH > > On Tue, Jan 18, 2011 at 5:30 PM, Steve Durbin > <[email protected]> wrote: >> Just installing otrs 3.0.5 into our test system, and found that this error >> occurs in a number of modules where they’ve not been upgraded yet. Changing >> the keyword to BuildSelection will work around some of them, and at least >> allow you to logon. >> >> >> >> One big issue is if you had AgentTicketSearchProfile on, then you can’t >> logon because of the error and you also get a corrupt menu when you do. >> >> >> >> If you can, switch this *off* before starting the upgrade. If you’ve already >> got stuck for this, then this workaround worked for us: >> >> >> >> 1. Stop service >> >> 2. Edit Kernel/Config/Files/ZZZAuto.pm and remove the lines: >> >> >> >> $Self->{'Frontend::NavBarModule'}->{'1-Ticket::TicketSearchProfile'} = { >> >> 'Block' => 'ItemSearchProfile', >> >> 'Description' => 'Search-Template', >> >> 'MaxWidth' => '40', >> >> 'Module' => 'Kernel::Output::HTML::NavBarTicketSearchProfile', >> >> 'Name' => 'Search-Template' >> >> }; >> >> >> >> 3. Restart the service. >> >> >> >> This allows you to get in and upgrade the various modules. Note that the >> template search is now a built-in option on all searches. >> >> >> >> Hope this is helpful, >> >> -- >> Steve Durbin >> Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni >> Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr >> Tel/Rhif ffon: 01656 642113 >> Mob/ffon symudol: 07976 271559 >> Fax/Ffacs: 01656 642125 >> Web/We: http://www.bridgend.gov.uk >> >> >> >> ________________________________ >> E-mail may be automatically logged, monitored and/or recorded for legal >> purposes. >> Please do not print this email unless absolutely necessary. >> E-bost yn cael ei logio, ei monitro a/neu ei chofnodi yn awtomatig am >> resymau cyfreithiol >> Peidiwch ag argraffu’r neges e-bost hon oni bai fod hynny’n gwbl >> angenrheidiol. >> >> ________________________________________________________________________ >> This e-mail and any attachments transmitted with it represents the >> views of the individual(s) who sent them and should not be regarded >> as the official view of Bridgend County Borough Council. The contents >> are confidential and intended solely for the use of the addressee. If >> you have received it in error, please inform the system administrator >> on (+44) 01656 642111. >> >> This e-mail and any attachments have been scanned with 'MessageLabs SkyScan' >> - http://www.messagelabs.com/ >> >> ________________________________________________________________________ >> Mae'r e-bost hwn ac unrhyw atodiadau a drosglwyddir gydag ef yn cynrychioli >> safbwyntiau'r unigolyn a'i anfonodd (unigolion a'u hanfonodd) ac ni ddylid >> eu hystyried fel safbwynt swyddogol Cyngor Bwrdeistref Sirol Pen-y-bont ar >> Ogwr. Mae'r cynnwys yn gyfrinachol ac wedi'i fwriadu ar gyfer y sawl y'i >> cyfeiriwyd ato yn unig. Os ydych wedi ei dderbyn mewn camgymeriad, rhowch >> wybod i weinyddwr y system ar (+44) 01656 642111. >> >> Mae'r e-bost hwn ac unrhyw atodiadau wedi cael eu sganio gyda 'MessageLabs >> SkyScan' - http://www.messagelabs.com/ >> ________________________________________________________________________ >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
