Set the "required" bit to 1 in the Config.pm CustomerUser Map:

    $Self->{CustomerUser} = {
#################################################################################################
#... other content from Defaults.pm was not pasted in this post ... you
still need to copy them #
#################################################################################################
        Map => [
            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown (1=always,2=lite), *required*,
storage-type, http-link, readonly, http-link-target
#################################################################################################
#... other content from Defaults.pm was not pasted in this post ... you
still need to copy them #
#################################################################################################
            [ 'UserPhone',        'Phone',       'phone',        1, *1*,
'var', '', 0 ],

On Tue, Jan 25, 2011 at 2:44 AM, Navarro, Daniel
<[email protected]>wrote:

>  I’d like to make the phone # field mandatory in the Add Customer screen
> of the Admin section. I need to do this because there is a customer
> requirement that we must record the phone # of the caller for all tickets
> that are called in.
>
>
>
> Thanks in advance.
>
>
>
> Daniel
>
>
>
>
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