You need the ENTIRE section of $Self->{CustomerUser} = {
all the way to before the comment
#CustomerUser
which relates to LDAP.
On Tue, Jan 25, 2011 at 9:39 AM, Navarro, Daniel
<[email protected]>wrote:
> Thanks Gerald. I really appreciate the help.
>
>
>
> I’ve looked at /opt/otrs/Kernel/Config/Defaults.pm and I see the line you
> suggested I change:
>
>
>
> [ 'UserPhone', 'Phone', 'phone', 1, 1, 'var', '', 0 ],
>
>
>
> Am I correct in my understanding that I am supposed to cut a chunk out of
> the Defaults.pm file and put it into the /opt/otrs/Kernel/Config.pm file
> which currently does not have any of this info? That is what I’m assuming I
> need to do but I can’t quite figure out what lines I should start and stop
> the cut and paste.
>
>
>
> I notice your snippet starts with
>
>
>
> $Self->{CustomerUser} = {
>
>
>
> Which is not currently in my Config.pm file so I’m assuming that is the
> first line I should enter into Config.pm somewhere between “Start your
> custom configs here!!!” and “End your custom configs here!!!”
>
>
>
> Am I on the right track here? I pasted a section that I thought would work
> from Defaults.pm into Config.pm and then my OTRS web page stopped working.
> Then I tried to stop and restart Apache and it failed to start. I guess I
> should revert the change back. Does it matter if I left a backup copy of
> Config.pm in the same directory? It is named ConfigDOTpm.ORIGINAL and it is
> owned by root.
>
>
>
> I entered the text starting with $Self->{CustomerUser} = {
>
>
>
>
>
> # ---------------------------------------------------- #
>
> # data inserted by installer #
>
> # ---------------------------------------------------- #
>
> # $DIBI$
>
> $Self->{'DefaultCharset'} = 'utf-8';
>
>
>
> $Self->{CustomerUser} = {
>
> ßThis is the first line I entered
>
>
>
> Map => [
>
>
>
> # note: Login, Email and CustomerID needed!
>
> # var, frontend, storage, shown (1=always,2=lite), required,
> storage-type, http-link, readonly, http-link-target
>
> [ 'UserTitle', 'Title', 'title', 1, 0, 'var',
> '', 0 ],
>
> [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var',
> '', 0 ],
>
> [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var',
> '', 0 ],
>
> [ 'UserLogin', 'Username', 'login', 1, 1, 'var',
> '', 0 ],
>
> [ 'UserPassword', 'Password', 'pw', 0, 0, 'var',
> '', 0 ],
>
> [ 'UserEmail', 'Email', 'email', 1, 1, 'var',
> '', 0 ],
>
>
>
> # [ 'UserEmail', 'Email', 'email', 1, 1, 'var',
> '$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}',
> 0 ],
>
> [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var',
> '', 0 ],
>
>
>
> # [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0,
> 'var', '', 0 ],
>
> [ 'UserPhone', 'Phone', 'phone', 1,* 1*,
> 'var', '', 0 ], ß this is where I changed the mandatory
> flag as you suggested
>
> [ 'UserFax', 'Fax', 'fax', 1, 0,
> 'var', '', 0 ],
>
> [ 'UserMobile', 'Mobile', 'mobile', 1, 0,
> 'var', '', 0 ],
>
> [ 'UserStreet', 'Street', 'street', 1, 0,
> 'var', '', 0 ],
>
> [ 'UserZip', 'Zip', 'zip', 1, 0,
> 'var', '', 0 ],
>
> [ 'UserCity', 'City', 'city', 1, 0,
> 'var', '', 0 ],
>
> [ 'UserCountry', 'Country', 'country', 1, 0,
> 'var', '', 0 ],
>
> [ 'UserComment', 'Comment', 'comments', 1, 0,
> 'var', '', 0 ],
>
> [ 'ValidID', 'Valid', 'valid_id', 0, 1,
> 'int', '', 0 ],
>
>
> ],
> ß This is the last line I entered
>
>
>
> # ---------------------------------------------------- #
>
> # ---------------------------------------------------- #
>
> # #
>
> # End of your own config options!!! #
>
> # #
>
> # ---------------------------------------------------- #
>
> # ---------------------------------------------------- #
>
>
>
>
>
> Thanks for the help.
>
>
>
> Daniel
>
>
>
>
>
>
>
> *From:* [email protected] [mailto:[email protected]] *On Behalf Of
> *Gerald Young
> *Sent:* Tuesday, January 25, 2011 10:10 AM
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Anyone know how to make a field mandatory?
>
>
>
> Set the "required" bit to 1 in the Config.pm CustomerUser Map:
>
>
>
> $Self->{CustomerUser} = {
>
> #################################################################################################
> #... other content from Defaults.pm was not pasted in this post ... you
> still need to copy them #
>
> #################################################################################################
> Map => [
> # note: Login, Email and CustomerID needed!
> # var, frontend, storage, shown (1=always,2=lite), *required*,
> storage-type, http-link, readonly, http-link-target
>
> #################################################################################################
> #... other content from Defaults.pm was not pasted in this post ... you
> still need to copy them #
>
> #################################################################################################
> [ 'UserPhone', 'Phone', 'phone', 1, *1*,
> 'var', '', 0 ],
>
> On Tue, Jan 25, 2011 at 2:44 AM, Navarro, Daniel <[email protected]>
> wrote:
>
> I’d like to make the phone # field mandatory in the Add Customer screen of
> the Admin section. I need to do this because there is a customer requirement
> that we must record the phone # of the caller for all tickets that are
> called in.
>
>
>
> Thanks in advance.
>
>
>
> Daniel
>
>
>
>
>
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