Nobody has yet corrected me on my multiple postings on the forums, including this one: http://forums.otrs.org/viewtopic.php?f=60&t=7531 that seem to indicate that sharing a CustomerID is possible. Either I've been telling the wrong story or the implementation of Company Tickets is not optimal. I tend to vote for the latter.
In fact, the field name of the Company identifier in Customer Company *IS* CustomerID, which means it better be possible to share it. The username/login is unique, but the CustomerID doesn't have to be. On Tue, Jan 25, 2011 at 7:19 AM, Navarro, Daniel <[email protected]>wrote: > I have “CustomerID” but according to the admin manual that is the > identifier for the individual customer (the human being calling in the > problem) and every customer needs a unique CustomerID so they therefore > recommend using the person’s e-mail address in this field. > > > > *Figure 5.14. Adding a customer.* > > The customer can access to the system by providing his username and > password. The CustomerID is > > needed by the system to identify the user and his tickets. Since the email > address is a unique value, it can > > be used as ID. > > > > > > Thanks, > > Daniel > > > > > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Marco Vannini > *Sent:* Tuesday, January 25, 2011 6:06 AM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] associate customer to company? > > > > Really you don't have CustomerID in customer account creation ? Is > CustomerGroupSupport in sysconfig enabled ? > > > > > > > > On Tue, Jan 25, 2011 at 8:48 AM, Navarro, Daniel <[email protected]> > wrote: > > I am using OTRS 3.0.4. Is there a way to associate a customer to a company? > I found a thread saying that if you first create the company that you should > then find a field called “Company ID” in the Add Customer screen, but I do > not see such a field. > > > > Thanks, > > Daniel > > > > > > CONFIDENTIALITY NOTICE: The contents of this email are confidential > and for the exclusive use of the intended recipient. If you receive this > email in error, please delete it from your system immediately and > notify us either by email, telephone or fax. You should not copy, > forward, or otherwise disclose the content of the email. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > CONFIDENTIALITY NOTICE: The contents of this email are confidential > and for the exclusive use of the intended recipient. If you receive this > email in error, please delete it from your system immediately and > notify us either by email, telephone or fax. You should not copy, > forward, or otherwise disclose the content of the email. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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