Before we get too far, the naming scheme is a mess, too. PostMaster Filter can ask for X-OTRS-CustomerUser (username/login) and X-OTRS-CustomerNo (CustomerID) the ticket table stores BOTH customer_id (company) and customer_user_id (login).
I'm willing to accept any alternative points of view, and the documentation should win, but in this case, I have a few doubts. I'd hate it if I've been posting incorrect information, and will correct it if I'm wrong. On Tue, Jan 25, 2011 at 8:28 AM, Gerald Young <[email protected]> wrote: > Nobody has yet corrected me on my multiple postings on the forums, > including this one: http://forums.otrs.org/viewtopic.php?f=60&t=7531 that > seem to indicate that sharing a CustomerID is possible. Either I've been > telling the wrong story or the implementation of Company Tickets is not > optimal. I tend to vote for the latter. > > In fact, the field name of the Company identifier in Customer Company *IS* > CustomerID, which means it better be possible to share it. The > username/login is unique, but the CustomerID doesn't have to be. > > > On Tue, Jan 25, 2011 at 7:19 AM, Navarro, Daniel <[email protected] > > wrote: > >> I have “CustomerID” but according to the admin manual that is the >> identifier for the individual customer (the human being calling in the >> problem) and every customer needs a unique CustomerID so they therefore >> recommend using the person’s e-mail address in this field. >> >> >> >> *Figure 5.14. Adding a customer.* >> >> The customer can access to the system by providing his username and >> password. The CustomerID is >> >> needed by the system to identify the user and his tickets. Since the email >> address is a unique value, it can >> >> be used as ID. >> >> >> >> >> >> Thanks, >> >> Daniel >> >> >> >> >> >> >> >> *From:* [email protected] [mailto:[email protected]] *On Behalf >> Of *Marco Vannini >> *Sent:* Tuesday, January 25, 2011 6:06 AM >> *To:* User questions and discussions about OTRS. >> *Subject:* Re: [otrs] associate customer to company? >> >> >> >> Really you don't have CustomerID in customer account creation ? Is >> CustomerGroupSupport in sysconfig enabled ? >> >> >> >> >> >> >> >> On Tue, Jan 25, 2011 at 8:48 AM, Navarro, Daniel < >> [email protected]> wrote: >> >> I am using OTRS 3.0.4. Is there a way to associate a customer to a >> company? I found a thread saying that if you first create the company that >> you should then find a field called “Company ID” in the Add Customer screen, >> but I do not see such a field. >> >> >> >> Thanks, >> >> Daniel >> >> >> >> >> >> CONFIDENTIALITY NOTICE: The contents of this email are confidential >> and for the exclusive use of the intended recipient. If you receive this >> email in error, please delete it from your system immediately and >> notify us either by email, telephone or fax. You should not copy, >> forward, or otherwise disclose the content of the email. >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> CONFIDENTIALITY NOTICE: The contents of this email are confidential >> and for the exclusive use of the intended recipient. If you receive this >> email in error, please delete it from your system immediately and >> notify us either by email, telephone or fax. You should not copy, >> forward, or otherwise disclose the content of the email. >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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