Hi Jurjen,
You can't. The SysConfig option is global.
Or maybe (just thinking out loud now): you can remove QData{"Body"} from
SysConfig, and find some way to include it in the answer from AdminResponse.
Lars
From: [email protected] [mailto:[email protected]] On Behalf Of
[email protected]
Sent: Wednesday, January 26, 2011 9:08 AM
To: [email protected]
Subject: Re: [otrs] Empty answer without body
Yes, I found that option.
But how to make 1 empty answare with body
and 1 empty without the body?
beacuase removing the Body tag from the response Format changes this for all
empty anwers
> removing $QData{"Body"} from ticket::Frontend::ResponseFormat (sysconf
->Ticket -> Frontend::Agent::Ticket::ViewCompose)
Met vriendelijke groet / Gruß / Best Regards,
Jurjen Verhoeff
________________________________
From: Marco Vannini [mailto:[email protected]]
Sent: dinsdag 25 januari 2011 18:38
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Empty answer without body
using
/index.pl?Action=AdminQueueResponses<http://index.pl?Action=AdminQueueResponses>
creating different
/index.pl?Action=AdminResponse<http://index.pl?Action=AdminResponse>
On Tue, Jan 25, 2011 at 6:15 PM,
<[email protected]<mailto:[email protected]>> wrote:
Hi Marco,
Thanks for you answer.
That is an option, but than I have n't the body tag in all the empty anwers.
Is there a way to have 2 different empty answers where 1 with the body and 1
without the body tag?
Met vriendelijke groet / Gruß / Best Regards,
Jurjen Verhoeff
________________________________
removing $QData{"Body"} from ticket::Frontend::ResponseFormat (sysconf
Ticket -> Frontend::Agent::Ticket::ViewCompose) ?
On Tue, Jan 25, 2011 at 5:31 PM,
<[email protected]<mailto:[email protected]>> wrote:
Hi All,
Because i get no answer on my previous questions, I'll try to cut this in
portions ;-)
We use OTRS 2.4 windows for our support, this works very well.
Q) Is it possible to create an "empty answer" without the (old) body, so that
there is no previous infomation in it (and it is really an empty answer)
Thanks for all help and ideas
Jurjen Verhoeff
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