Dear Nick, SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewSearch
Additionally you can define a default value. On 07.02.2011, at 22:14, Nick Bright wrote: > How does one go about changing the value of the default search template? > Internally about 90% of our searches are by ticket number, so it would be a > much better default than fulltext. — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
