Autoreplies "generally" go to the customer, and Notifications "generally" go to agents.
On Fri, Feb 11, 2011 at 6:11 PM, Chance Ervin <[email protected]>wrote: > OTRS Version: 3.0.5 > > > > I have been able to configure much of the OTRS system but I have a nagging > issue. > > > > When using an email client, both Agents and Customers receive > notifications. The issue is that if a customer sends in an update to a > ticket, a notification for that same update is then sent back to the > customer. While I want the customer to receive updates that Agents create, I > do not want them receiving notification back on the update they just > created. I have been through several test scenarios with notifications > (event) but I cannot seem to get notifications to customers without also > sending them their own updates. > > > > Am I trying to configure the wrong section of OTRS for this functionality? > Or am I just not configuring notifications correctly for this behavior? > > > > Thank you, > > > > *--* > > *Chance Ervin > *Sr. Systems and Network Engineer > > > > ** > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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