[otrs] change type of ticket by default

Wed, 16 Feb 2011 09:32:13 -0800 

Hi, I have a problem with the automatic tickets creation, I change the
default type as requested, thanks for the help



 

 

My config.pm:

 

# (The default priority of new tickets.) [default: '3 normal']

    $Self->{PostmasterDefaultPriority} = 'a) Sev4';

    $Self->{PhoneDefaultPriority} = 'a) Sev4';

    $Self->{CustomerDefaultPriority} = 'a) Sev4';

 

#Default Queue                              

    $Self->{'PostmasterDefaultQueue'} = 'Lim1';

 

#DefaultType

    $Self->{'PostmasterDefaultType'} = 'Requerimiento';

 

 

 

 

 

 

Julio Cesar Angulo Quiroz

Telf.: 997066155

<<image002.jpg>>

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