Dear José, Services are available for known customers only.
Cheers, Nils On 03.03.2011, at 15:53, José Francisco Luis Medina wrote: > I've noticed that when I'm creating a phoneticket displays the services only > if the customer is in my LDAP, but no shows services for external users. I > need help... > > El 03/03/11 09:13, José Francisco Luis Medina escribió: >> oh yeah! thanks my friend, yesterday I could verify that services should >> place by default, and it worked for my tickets for IMAP but I open tickets >> through "Ticket Phone" and not let me put the "Services", there is some >> additional configuration? El 02/03/11 16:58, Nils Leideck escribió: >>> Dear José, >>> >>> you need to setup the default services (same frontend, on the very left >>> hand side) >>> >>> Cheers, Nils >>> >>> On 02.03.2011, at 19:42, José Francisco Luis Medina wrote: >>> >>>> Within a short time we turn on the "services"in our OTRS, I can verify >>>> that the service and Customer users to be assigned in Customer<-> >>>> Services, then my question is this. How I can assign service to tickets >>>> for users who are not registered in my OpenLDAP? and they never be set in >>>> Customers<->Services — Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
