Hello Martin,
unfortunately the Import/Export script is currently not able to create
links between objects.
But you could write a script, which uses Kernel/System/LinkObject.pm,
especially the LinkAdd() function to create the links.
Best regards,
Udo
On 08.03.2011 10:58, Martin Aigner wrote:
Hello OTRS,
first of all, OTRS is a great project. We are struggeling with an ancient
ticket/inventory systems for ages and now it seems we are finally able to
swithing to OTRS. Thanks for that.
Right now I am trying to migrate our inventory to OTRS using the import/export
management. I retrieve inventory data from OCS inventory
http://www.ocsinventory-ng.org/ and write a csv file with a simple python
script. btw: I am willing to share the script if someone is interested. It is
not a big deal, though.
This procedure works fine for computers, printers, monitors... as stand alone
items.
What I would like to do is to import the link between this items. I can
provide the IDs of the related items but it seems that the import manager
cannot create a template to import such data. I use
$OTRS/bin/otrs.ImportExport.pl with a template I created using the admin
interface.
Best, Martin
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
