Thanks Udo, you approach works as expected. Excellent API btw.
Best, Martin On Tuesday, March 08, 2011 11:44:19 AM Udo Bretz wrote: > Hello Martin, > > unfortunately the Import/Export script is currently not able to create > links between objects. > > But you could write a script, which uses Kernel/System/LinkObject.pm, > especially the LinkAdd() function to create the links. > > Best regards, > Udo > > On 08.03.2011 10:58, Martin Aigner wrote: > > Hello OTRS, > > > > first of all, OTRS is a great project. We are struggeling with an ancient > > ticket/inventory systems for ages and now it seems we are finally able to > > swithing to OTRS. Thanks for that. > > > > Right now I am trying to migrate our inventory to OTRS using the > > import/export management. I retrieve inventory data from OCS inventory > > http://www.ocsinventory-ng.org/ and write a csv file with a simple python > > script. btw: I am willing to share the script if someone is interested. > > It is not a big deal, though. > > > > This procedure works fine for computers, printers, monitors... as stand > > alone items. > > > > What I would like to do is to import the link between this items. I can > > provide the IDs of the related items but it seems that the import manager > > cannot create a template to import such data. I use > > $OTRS/bin/otrs.ImportExport.pl with a template I created using the admin > > interface. > > > > Best, Martin > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
