On 03/18/2011 10:26 AM, Carlos Andrés Gallego Arboleda wrote:
Please try to rebuild the Index in the DataBase
OTRS provides this file to do this.
/opt/otrs/bin/RebuildTicketIndex.pl
2011/3/18 Steve Clark <[email protected] <mailto:[email protected]>>
On 03/18/2011 06:42 AM, Marco Vannini wrote:
I don't know if this is the case but when I have DNS problems, otrs take a
lot of time to do some tasks...
On Fri, Mar 18, 2011 at 11:40 AM, Steve Clark <[email protected]
<mailto:[email protected]>> wrote:
On 03/10/2011 <tel:03%2F10%2F2011> 09:54 AM, Steve Clark wrote:
Hello,
We have been using OTRS 2.4.9 for about 8 months now. The ticket
creation now takes 25+ seconds where it
used to take about 5 seconds.
We are running on a HP DL380 Linux system with Dual Intel(R) Xeon(TM)
CPU 3.20GHz using postgresql 8.4.4.
Any suggestions for improving performance, cleanups, etc.
Thanks,
Hmmm.... no one has any ideas about performance degradation???
Hi Marco,
Thanks for the response. I checked out DNS and it seemed to be working very
well.
Hi Carlos,
Thanks for the response - but this is being run every nite from cron.
Mar 18 01:01:01 support crond[10399]: (otrs) CMD ($HOME/bin/RebuildTicketIndex.pl
>> /dev/null)
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