Hi Jan, it is. http://doc.otrs.org/3.0/en/html/adminarea-postmasterfilter.html -> Table 5.4. Function of the different X-OTRS-headers
.... X-OTRS-ArticleKey(1|2|3): Additional info key for the article. Saves an additional info key for this article. X-OTRS-ArticleValue(1|2|3): Additional info value for the article. Saves an additional info value for the article. PS: If you want to have it a ticket level, use "X-OTRS-TicketKey" and so on. -Martin http://edenhofer.de/ On 22.03.2011, at 12:59, <[email protected]> wrote: > Hi, > > I want to give some freetext input in header information of incoming mails. > example: > ---8< -- > From: [email protected] > To: [email protected] > Message-ID: <25012212.91300793495185.JavaMail.some@host> > Subject: some infotext [Ticket# 841401199864] > MIME-Version: 1.0 > Content-Type: multipart/mixed; boundary="----=_Part_9_546520.1300793495185" > Articlefreekey1: MY_ID > Articlefreevalue1: 1401199864 > Articlefreekey2: MY_CONTACT_NAME > Articlefreevalue2: User%20Name > ---8< --- > > Is it possible to put these variables (Articlefreekey1, …) into the database > somehow? > > Greetings > Jan Dreyer >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
