Hi Martin,
thanks. I already found that, sorry for not mentioning. But I do need some more: I want to set the value for "X-OTRS-ArticleKey" to that delivered by the mail. e.g. one mail has Articlefreekey1: MY_ID and I want to set X-OTRS-ArticleKey to "MY_ID" another mail has Articlefreekey1: SOME_OTHER and I want to set X-OTRS-ArticleKey to "SOME_OTHER" I don't see in the documentation how to do that (if possible at all). Greetings Jan Dreyer From: [email protected] [mailto:[email protected]] On Behalf Of Martin Edenhofer Sent: Tuesday, March 22, 2011 1:31 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Postmaster Filter Hi Jan, it is. http://doc.otrs.org/3.0/en/html/adminarea-postmasterfilter.html -> Table 5.4. Function of the different X-OTRS-headers .... X-OTRS-ArticleKey(1|2|3): Additional info key for the article. Saves an additional info key for this article. X-OTRS-ArticleValue(1|2|3): Additional info value for the article. Saves an additional info value for the article. PS: If you want to have it a ticket level, use "X-OTRS-TicketKey" and so on. -Martin http://edenhofer.de/ On 22.03.2011, at 12:59, <[email protected]> wrote: Hi, I want to give some freetext input in header information of incoming mails. example: ---8< -- From: [email protected] To: [email protected] Message-ID: <25012212.91300793495185.JavaMail.some@host> Subject: some infotext [Ticket# 841401199864] MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_9_546520.1300793495185" Articlefreekey1: MY_ID Articlefreevalue1: 1401199864 Articlefreekey2: MY_CONTACT_NAME Articlefreevalue2: User%20Name ---8< --- Is it possible to put these variables (Articlefreekey1, .) into the database somehow? Greetings Jan Dreyer
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