Dear Andrey, On 19.04.2011, at 15:31, Andrey Mitroshin wrote:
> Is it possible to do some moderation on tickets, so, first the ticket is > being put to some temporary queue, then user moderator is notified, > he reviews the ticket and approve it to be processed in some other queue? You should have a look into the ACL features of OTRS 3.0.7 !!! FAQ: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=297 Documentation: http://doc.otrs.org/3.0/en/html/acl.html Blogs: http://blog.otrs.org/2010/08/17/state-machines-for-tickets-via-acl/ http://blog.kuhn-kt.de/?p=336 And my personal favorite ;-) http://answerpot.com/showthread.php?2140088-An+OTRS+ACL+riddle+%3A-) Enjoy OTRS ACLs !!!! Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
