On Wed, 20 Apr 2011, Matas wrote:
Hi,
You can change the sender's name that appears in e-mail at
Ticket -> Core::Ticket -> Ticket::DefineEmailFrom
by making it Agent Name + FromSeparator (which you can set in next field) +
System Address
After that, e-mail header looks like this:
From: Agent Name via OTRS System <[email protected]>
This looks good, but unfortunately our Lotus Notes Clients only display
the mail adress.
I don't think that you can change the e-mail address for each agent
individually. Also, I don't see "Sender:" header in my messages, how is it
different from "From:"? :)
Have a look to the Screenshot
http://viewstream.com/blog/index.php/2008/06/outdone-by-gmail-and-outlook/
Patrick
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