thanks, it works! (without restart in my environment) Francesco
On Tue, May 17, 2011 at 1:42 PM, Roy Kaldung <[email protected]> wrote: > On Tue, 17 May 2011 12:53:55 +0200, Francesco Pasqualini > <[email protected]> > wrote: > > Is there a way to change ticket priority w/o acquiring ticket ownership > ? > > > > I need a "supervisor" agent that must be able to change priority of > every > > tickets. > > Hi Francesco: > > Have a look into SysConfig and check the configuration settings for > Frontend::Agent::Ticket::ViewPriority > Changing Ticket::Frontend::AgentTicketPriority###RequiredLock from yes to > no should work for you. > > Don't forget to restart your webserver. > > Regards, Roy > > -- > Roy Kaldung > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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