Is this you as well? http://forums.otrs.org/viewtopic.php?f=61&t=10170
On Tue, Jun 21, 2011 at 11:47 AM, Frobenius Nico < [email protected]> wrote: > Dear List, > > I am working on our customer interface right now and have the following > problem: > > When customers create a ticket I want them to be able to place the ticket > in just 2 queues but be able to see all their tickets in all other queues as > well. > I've managed to do this by enabling customer groups and giving them > rw-access to just these two groups to which the queues are assigned to and > ro-access to all other groups. > > Problem: > > I can't find an easy way to have this group assignment done automatically. > With the customer-group-relation in the admin-section I can only affect the > first 200 of my >50.000 users. And there is no way to do this automatically. > Testing had been done with just a few users. > I can assign default groups in sysconfig but no rw/ro restrictions possible > there – customers could create new tickets in any queue they belong to. > > What would be an easy way? Writing a script executed via cron? I could not > find any default settings anywhere. > Or could I create a generic agent job using custom module? > > > Any hint appreciated.. > > Thanks, > Nico > > > -- > Department of Biosystems > ETH Zürich / Swiss Federal Institute of Technology > > Nico Frobenius > IT System Technik > Mattenstrasse 26 > 4058 Basel, Switzerland > > phone: +41 61 387 31 85 > email: [email protected] > web: http://www.bsse.ethz.ch/ > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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